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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      26 Feb 2016
      Anonymous interview candidate
      Santa Clara, CA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Progressive Insurance (Santa Clara, CA) in Feb 2016

      Interview

      Same as all the others listed here; albeit my timeline was a bit faster than most. I applied online and was invited to take the online assessment that same day within 3 hours of submitting. Completed the assessment in 35 minutes and got a passing grade in one hour's time. Was then invited to schedule a phone interview for the following week. I chose noon on Wednesday. The easy part was over. Now the fun began. I'm qualified. I'm educated and a very well spoken person with a large vocabulary. I read through all of the interviews here and elsewhere on the internet. I looked up every conceivable variation of STAR questions and their rebuttals and strategies to sell myself under this interview process. I wrote out mock answers for many of these questions and generated a list of relevant experiences whose theme and end results would make me shine: multi-tasking, responsibility, diligence, dedication, etc. I spoke with Bobby Quesada at the exact minute of my interview time-slot. This man was very professional and thorough throughout the 35 minute duration of the call. I, however, started off great with the usual interview banter: why progressive, why did you leave your last job, career highlights, etc--the problem was the three STAR questions that were chosen for me to answer had absolutely no relevance to the role I was interviewing for and neither did I have specific stories relevant to these questions. This left me an unprepared blubbering mess as I tried to scrape the bottom of my mind for something, anything relevant to sell myself for this position. And, as such, I came across as not an ideal candidate based on this interview technique. I won't fault the company's chosen process or Bobby for my lack of chutzpah, but I'll be damned if I don't interview great in person--and have job offers from Google and Facebook to prove it. Great company---frustrating interview process. Lastly---I'm really confused that the company would do such a thorough background check (had I excelled at the interview and moved on) prior to any conditional or firm offer of employment. Interviewers beware--they will contact every employer, even your current one, so be sure you know your STAR questions not once, but two more times later in person at HQ. Thanks for the chance, Progressive.

      Interview questions [1]

      Question 1

      Why Progressive?
      1 Answer
      7

      Other Claims Adjuster Trainee interview reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      8 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance in Jun 2026

      Interview

      I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.

      Interview questions [1]

      Question 1

      1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome 2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation 3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results 4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
      Answer question

      Claims Adjuster Trainee Interview

      25 May 2026
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)

      Interview

      Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question

      Claims Adjuster Trainee Interview

      23 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.

      Interview questions [1]

      Question 1

      A time I had to make a difficult decision.
      Answer question

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