I applied in-person. The process took 1+ week. I interviewed at Progressive Insurance (Colorado Springs, CO) in Feb 2012
Interview
Stressful, but fair. There are several steps for the interview process, but they choose some amazing people, they just don't compensate them enough. There is a computer test, a phone interview, an application online, and a final two person interview.
Interview questions [1]
Question 1
Name a time you handled a difficult situation with a customer and how did you handle it?