Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Progressive Insurance

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Progressive Insurance reviews | Progressive Insurance jobs | Progressive Insurance salaries | Progressive Insurance benefits | Progressive Insurance conversations
      Progressive Insurance interviewsProgressive Insurance Call Center Customer Service Representative interviewsProgressive Insurance interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Zurich Insurance
      3.8★Compensation and benefits
      avatar
      AXA
      3.7★Compensation and benefits
      avatar
      Allianz Partners
      3.6★Compensation and benefits
      avatar
      AIG
      3.6★Compensation and benefits

      Call Center Customer Service Representative Interview

      22 Oct 2024
      Anonymous interview candidate
      Atlanta, GA

      Other Call Center Customer Service Representative interview reviews for Progressive Insurance

      Call Center Customer Service Representative Interview

      7 Apr 2017
      Anonymous employee
      Willowick, OH
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance (Atlanta, GA)

      Interview

      Completed a Virtual interview but it was not with a real person. I have to do an additional interview with the hiring team. I'm concerned that it will be a difficult interview.

      Interview questions [1]

      Question 1

      They asked what made me want to work for progressive.
      1 Answer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at Progressive Insurance (Willowick, OH)

      Interview

      The interview process was very long and thorough. I applied online February 20th . Received a email to do an online assessment test a few days later. Two days after I took the test I found out I passed and was to set up a phone interview. I scheduled the phone interview a week later so I could study for it. The phone interview lasted a hour. It was a very calm and enjoyable interview. The recruiter was very nice and casual and we spent a lot of time laughing and joking around. She asked me a few basic questions about my employment and education then went on to ask three STAR format questions. Give Very detailed answers and you will be fine. On the phone call I was told I did well and was moving on to do a background check. The next day I completed the background check and had a call to set up a in person interview a week later. The in person interview went just as well. I was greeted and was taken on a tour of the building then headed up to do the interview. The recruiter was a very nice lady , casual and laid back, laughed a lot. SHOW YOUR PERSONALITY!!! Make sure you give detailed answers and ask questions. I found out a week later I did well on the interview and they would be contacting me two weeks after the background check was complete. Two weeks later to the day I got a call from a recruiter offering me the job. Overall the interview process was very easy.

      Interview questions [1]

      Question 1

      Tell me about a time you had to adapt and work with someone different from yourself
      Answer question
      13

      Call Center Customer Service Representative Interview

      14 Jan 2017
      Anonymous employee
      Riverview, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Riverview, FL) in Jan 2017

      Interview

      Application I’ve applied on line for the call center position. The process took 5+ weeks. I interviewed at Progressive Insurance (Riverview, FL). Interview It's one of the most intense processes. There is an online exam and then a phone interview. After that there are two in person interviews. Plus you’ll get the chance to have a tour of the office meet and sit with a current rep in the company to see what you’ll be doing. It took a few weeks to go through the whole process but, it’s worth it! Process Steps: Applied 11/21/2016 Assessment: 11/22/2016 Assessment Results: 11/23/2016 Phone Interview: 12/1/2016 Background Results: 12/02/2016 Face To Face Interview: 01/05/2017 Job Offer: 01/11/2017

      Interview questions [1]

      Question 1

      • The interviewers believe in the STAR method so they will ask you different things like "Tell me about a time you went above and beyond your job duties." • "Tell me about a time when you had to make a critical decision on your own?"
      1 Answer
      9