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      Progressive Insurance

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      Call Center Inbound Customer Service Representative Interview

      24 Aug 2016
      Anonymous employee
      Mayfield, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2016

      Interview

      Applied online. Day later was sent a link to complete online assessment. Two days later was sent a link a set up a phone interview which was a 7days later. Recruiter called on time and was very nice and explained what to expect in the role and the next steps in the interview process. At the end of the phone interview I was extended an offer to a face to face interview 2 days later. At the face to face interview I was given a small tour. The interviewer was very friendly and made me feel so comfortable. The interview lasted for about 45 mins. She asked me about 8 STAR questions. I felt really good about my interview when leaving. A day after my interview I received an email saying that both of my interviews went well and that they would be reaching out to me when my back ground check was finished. Recruiter called me two weeks later on Sept 6 to offer me the position. Only thing is, wasn't the position I applied for. They offered me a position in sales.

      Interview questions [6]

      Question 1

      Why progressive?
      Answer question

      Question 2

      Give a time when you had to handle unexpected changes?
      Answer question

      Question 3

      Give a time when you didn't pay attention to detail and what was the outcome?
      Answer question

      Question 4

      Give a time when you came up with a idea and how did you approach your manager about it
      Answer question

      Question 5

      Give a time where you had a difficult customer and how did you Handle it?
      Answer question

      Question 6

      Give a time when you had to resolve a customer complaint.
      Answer question

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