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      First Call Response Center/Delivery Center (Helpdesk) Interview

      30 May 2014
      Anonymous employee
      Lewisville, TX
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Presidio (Lewisville, TX) in Jun 2013

      Interview

      Interview involved a technical and a personal interview. I interviewed with a Director who had no real reasonable knowledge of technical concepts, only sales. Technical interview was over primarily network+ or CCNA R/S questioning, i.e. What is spanning tree, what is a Vlan, etc. The questions weren't so much intimidating as the interviewers were. They scrutinized every detail of the resume and even mentioned how R/S is no longer a career path that I would need to choose Voice or Datacenter if I wanted to grow. The technical interview lasted at least 30 minutes and the majority of the time was spent starting at one technology and exploiting it as far as one could go.

      Interview questions [1]

      Question 1

      Personal interview was simple. Questioning wasn't exactly hard, rather it was very scattered. Questions regarding Spanning tree, then SIP, then Datacenter components made the interview hard to track
      1 Answer
      2