I applied through an employee referral. I interviewed at Portables (Pasadena, MD) in Jun 2020
Interview
I had a short meeting with the store manager and district manager for my interview. They went over the job description in more detail, what I would be trained on, and the typical day in the life at AT&T. They listened and answered any and all questions I had. By the time I left, I had a good understanding on what the position entailed.
Interview questions [1]
Question 1
Why did I want to work there?
How comfortable I was with communicating through the sales process with customers?
How did my current skillset from a different industry translate well to sales at AT&T?
I applied in-person. The process took 1 day. I interviewed at Portables (Choctaw, OK) in Apr 2019
Interview
The process was pretty straight forward. Scenarios, experiences, stuff like that. I had the previous experience working at AT&T before as well as Verizon Wireless and Sprint so to me it was pretty straight forward.
Interview questions [1]
Question 1
What is a situation where a customer was upset and you had to overcome it and keep their business?
I applied online. The process took 3 days. I interviewed at Portables
Interview
I was given a call to go meet at one of their locations and the Assistant Manager interviewed me. It was pretty simple and relaxed, however there were numbers put in my head that I think only the most experienced could accomplish and only at the busy stores. Needlessly to say I never attained anything close to what I thought.
Interview questions [1]
Question 1
Do you like to sell your personality to people?
Can you be on call even on your days off?