I applied online. The process took 1+ week. I interviewed at Percepta in Jul 2014
Interview
I had a phone interview , then I did two online assessments on Microsoft Office. I had another online assessment that had me play the part of a Customer Service Rep. I was called in for an in person interview, but decided that I was not ready to relocate, so declined this interview. Overall it was a great experience, and I feel like I made a new friend in the recruiter.
Interview questions [1]
Question 1
Tell me about a time when you had to resolve a concern surrounding a hostile customer.
Thank you for sharing your experience. We totally understand that relocating is a major life decision, and are happy that you put a lot of thought before making a decision either way.
Hoping all is well with you in the New Year. Take care.
Other Customer Service Representative interview reviews for Percepta
The process took 2 days. I interviewed at Percepta (Oakville, ON) in Dec 2024
Interview
Mainly behavioural questions with situational questions mixed in. Was under the impression interview went well.Completed interview and was told I would hear back within the week. 3 weeks past by and no response. Followed up on the status, and was completely ghosted.
I applied online. I interviewed at Percepta (Asheville, NC)
Interview
They ask about how you would handle escalated situation with angry customers, tell me about a time you had to de escalate a situation with an angry customer? Very easy process
Interview questions [1]
Question 1
tell me about a time you had to de escalate a situation with an angry customer?
I applied online. The process took 2 weeks. I interviewed at Percepta (Houston, TX) in Aug 2023
Interview
I applied and immediatly I received an assessement, then after the assument, like 4 days after I received a call for à screening then I went to the Final interview
