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      Customer Success Representative Interview

      27 Aug 2022
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Success Representative interview reviews for Pearson

      Customer Success Representative Interview

      8 Sept 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Pearson in Jan 2022

      Interview

      Several different rounds of interviews. They asked lots of questions that involved giving stories or experiences. One round of the interview was with your co-workers so you could get to know the climate of the job.

      Interview questions [1]

      Question 1

      Asked about a time when I had to work with a difficult person.
      Answer question

      I interviewed at Pearson

      Interview

      One of the hiring managers emailed me to schedule an interview a few weeks after applying. I interviewed with 1 person then a second interview with a team of 3-4 people. There was a third interview with a VP.

      Interview questions [1]

      Question 1

      What is your experience with different LMS?
      Answer question

      Customer Success Representative Interview

      11 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Pearson in Dec 2021

      Interview

      4 total rounds. 1) initial interview with two managers of customer success 2) interview with another hiring manager 3) peer panel interview (no hiring manager present) 4) final interview with director of customer success

      Interview questions [2]

      Question 1

      Typical: Tell me about yourself
      Answer question

      Question 2

      How to you engage customers who are unresponsive or go cold?
      Answer question
      1