I applied through an employee referral. The process took 2 weeks. I interviewed at Pearson (Chandler, AZ) in Aug 2015
Interview
The interviews are all questions that relate to skills useful to this job. Customer service, time management, team work, etc. Be prepared to give examples of your experiences. There was two people interviewing me using a question/follow up question format.
Interview questions [1]
Question 1
Give me an example of a time when you had to speak to a difficult customer.
I applied online. I interviewed at Pearson (Chandler, AZ)
Interview
They use the STAR method. The biggest thing that is sought for is your behaviors exhibited in the scenarios given. If you are familiar with the STAR method, there aren't any surprises when it comes to the questions.
Interview questions [1]
Question 1
Tell me about a time when you handled conflict well.
They provided me with the skills we would focus on before hand and asked me to have examples provided. Big fans of the STAR method. And do ask question based on your responses.
Interview questions [1]
Question 1
Give us an example of a time when you had to provide an alternative to your customers request.
I applied online. The process took 7+ months. I interviewed at Pearson
Interview
One Recruiter Call 10 to 15 minutes Two 30 minute behavioral interviews scheduled about 1 week apart Process took about 2 to 3 weeks to hear back and was offered the position
Interview questions [1]
Question 1
Tell me about yourself? Describe a time when you had to work with a teammate and disagreed on something?