I applied online. I interviewed at PNM in Oct 2025
Interview
Interview was completed by 2 random individuals, the female lady was super rude prior to the interview begging. Questions that were asked were scenario specific. Tell me about the best customer service you have ever received or tell me about the best service you have provided to your customer etc. Role playing with a difficult customer etc. Interview was uncomfortable. I did ask if they would let me know either way if I was going to be hired or not and was told yes but have just been ignored. So glad I wasn’t offered the opportunity I would not want to work with super judgmental people!
Interview questions [1]
Question 1
Tell me about the best customer service you have ever experienced
Tell me about the best service you have provided to your customers
Role playing with you the potential employee as the interviewer PNM as the difficult customer
The interview was in person, but it took over a month for a response from the recruiter, so a little longer than expected. The interview was laid back and conversational, lasted an hour.
Interview questions [1]
Question 1
The usual questions regarding why you want to work here, what experience you bring, etc.
I applied online. The process took 1 day. I interviewed at PNM (Albuquerque, NM) in May 2025
Interview
It was a 45 minute interview in person inside there offices. there were two interviewers in the room. Most questions were standard interview questions (tell us about a time you blank). There was one technical question about what is your proficiency in Excel.