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      OxBlue

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      Client Support Interview

      2 Sept 2017
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at OxBlue (Atlanta, GA) in May 2017

      Interview

      MAY: I first applied for the position on May 8th. JUNE: I got email back from the recruiter on June 6th. He stated that he received my application and my employee referral but it took him a month to respond because he was on vacation and was trying to play catch up. He scheduled me for an over-the-phone interview at 12 PM on June 8th. 45 minutes before the interview was to start, he sent me a Google-invite to push the fifteen-minute interview back to 1 PM because he was busy. At 1:10 PM, when he hadn't called, I emailed him and asked him if it would be better if we rescheduled. He called me immediately and we spoke for about ten minutes (5 minutes short of how long the interview was supposed to be) because he said he was late for his next interview..... He informed me that he was interested with having me come in for a F2F interview on June 15th from 3 - 4PM. Our interview didn’t start until 3:10 (though I did see him walking around the office). It was an excellent F2F interview: the recruiter asked to hear the questions that I had prepared for the Client Support Director and he advised me on questions that I should ask. He was very friendly in person and had a warm demeanor. The director, with whom interview was scheduled, was also very kind and informative. He carefully explained all the details for the position and what he was looking for in a candidate. The F2F interview went very well. The day after the interview, the recruiter sent me an email stating that the position was “about 30 days out from the role being officially open.” He also stated that the company was “definitely interested in moving you forward” and asked if I could follow up in a week with an assessment if I was still interested. I responded promptly that I was definitely was still interested and was ready to take the assessment. On June 21, after not receiving an email for the assessment, I email the recruiter and asked him if I could get the link. He emailed back on JUNE 27TH that he was sending the link now. I completed the assessment that day and emailed him so. He messaged me back on the 30th that he was going to “get in front of [the Client Support Director] next week after holidays to discuss” and then circle back to me. “After the holidays” means after Independence Day (July 4th). JULY: So after not hearing from the recruiter for over a week, I contacted him on July 11th asking if he had a chance to contact the CS Director. The recruiter informed me that the company did in fact want to move forward for a job shadow in two weeks (on the 27th or the 28th). He also stated that if I was close to accepting another job offer, that I should give him a “heads up”. In a phone call later during that week (on the 14th) he told me that the job shadow would technically count as my first day and that I should put in a two weeks notice at my current job. I said alright and put in my notice. On July the 19th, I emailed the recruiter asking him the time for my job shadowing. Here is his exact reply (July 20th): “[Name], sorry for delay. Apologies our timeline is a little delayed here. They (and I) are still very interested in moving to the next steps, but I am not exactly sure when they are adding the position to the team. Let me talk to [CS Director] and circle back with you on a more accurate timeline. Thank you for following up and apologies again on the delay. Sincerely, [Recruiter].” I asked the recruiter to please let me know as soon as possible as I had just put in my two weeks notice, as he encouraged me to do. I emailed him again on the 25th asking if he had solidified a time for the job shadowing. He said that he still wanted to move forward (his catchphrase) and that he believes the position will actually begin in AUGUST. AUGUST: So after I had called to OxBlue (twice) and spoken to the CS Director, the recruiter emailed me back on the 1st with a subject reading simply “September”. His email is as follows: “[Name]. Apologies for delay. Took me awhile to get on [the CS director's] calendar. So it looks like they are going to pause hiring for client support for now, and then re-look at the team and hiring needs in September. Apologies for this, we definitely thought another role was open (based off work levels) but it appears they are ok for now. They are still very interested in you and moving forward, I do understand that the timing may not work out though. What they would like to do is stay in touch and reach out when they open hiring again. Let me know if that would work and thank you for the followup. Sincerely, [recruiter].”

      Interview questions [1]

      Question 1

      "So the position isn't actually going to be open for another 30 (60...90...) days. We are still very interested in moving you forward. Are you still interested?
      1 Answer