I applied in-person. The process took 1 day. I interviewed at Optum in Jul 2023
Interview
Smooth process but it took me from 12nn to 11pm for the one-day hiring process. HR staffs are really friendly and they will really assist you throughout the process. There'll be a assessment which is only a mock call. No need to worry because they will give you a spiel. It will all depend on how you will deliver the answers
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.