I applied through an employee referral. The process took 1 week. I interviewed at Optum (Muntinlupa) in Apr 2019
Interview
I applied via employee referral. I was interviewed last April 2019. I had a positive experience during the application process. They'll conduct a pre-screening interview, initial HR interview, series of assessment, final interview, then job offer.
I only reached till the initial interview stage and declined the CSR job offer, since I'm looking forward to pursue an IT-related position in their company. Overall, I had a positive experience and the employees were very approachable, understanding and organized.
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.