Okay, my experience was kind of fishy. The first interview went great, the hiring manager was extremely friendly and truly gave me a good impression about the company. I got invited to the second round interview, which was scheduled to be 3 days later and was supposed to be a full day thing (11 am- 8 pm). Unfortunately, the next day I began feeling very ill (later found out I had strep throat ) and was really not in a good shape to attend the second round interview at the top of my game especially because it lasted the whole day and I'd have to interact with customers (not hygienic at all). So I called the company a day in advance at 9:20 am (they open at 9 am) to inform about my situation and ask if I could reschedule. No one answered so I left a voicemail and left them my phone number.
After going to the doctor that same morning and still not having received a call back, I emailed the organization around 1 pm to the email they gave me and waited. It was now past 3 pm and they close at 5, so I decided to call again and, well, no one answered again. I left another voicemail and never heard back.
I would have understood if it was a big inconvenience to reschedule my interview and for that I lost my chance to get the job, but the fact that NO ONE ever answered my calls/email nor got back to me (it has been about 3 weeks since this incident) makes me feel vey weary about the credibility of this company. If there is something every company must have is SOME kind of customer service via phone/email, and I got none. I was left with a very negative impression and fearful that this company might not be who they say they are. Otherwise, why so much mystery?