Open Access BPO Customer Service (CSR) interview questions

I experienced a hiring process where the job description was not clearly defined. The specific role was discussed only after the initial interview (virtual process), with no heads-up from them. It turned out that the available role is a voice call account and requires experience for the post. My previous BPO experience is a blended account, which is not suitable for a pure voice role. From that experience, I learned the importance of asking clarifying questions early and ensuring role expectations are clearly understood before moving forward.