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      Okta

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      Customer Success Interview

      9 Dec 2019
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Okta in Apr 2019

      Interview

      - Screen Call with Recruiter - Call with Hiring Manager - Onsite interviews with various members from different teams Interaction with everyone during the process was really positive but where things turned for the bad was after the process was completed. I was advised by the recruiter that the company wanted to proceed with me for the role and requested references which were provided which were were conducted with positive feedback provided. But after this was done and awaiting confirmation of contract offer, things went silent. The reason I was given after many attempts for an update with the recruiter was that the process for hiring for the role was delayed. But after two months of being given excuses of delays, they ended up recruiting someone else for the role who did not have the experience or skills outlined in the requirements as per the Job Description and discussed with the team for the role. It was very obvious that I was mislead and used as a "plan B" option which was very unprofessional and soured my experience with the company in the end. A very disappointing ending to what I perceived as a great company with great people and solutions to offer the market.

      Interview questions [1]

      Question 1

      How do you establish relationships with new customers?
      Answer question
      2

      Other Customer Success interview reviews for Okta

      Customer Success Interview

      27 May 2026
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Okta (Chicago, IL) in Mar 2026

      Interview

      The interview process had 3 rounds including a behavioral and presentation interview. representatives were very easy to talk to and provided great feedback at the end of each interview. Process took around 1.5 months from start to finish.

      Interview questions [1]

      Question 1

      How would you explain something technical to a non-technical individual?
      Answer question

      Customer Sucess Interview

      21 Mar 2024
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Okta (San Francisco, CA)

      Interview

      It was good! I had a phone interview with them and it lasted about 25 minutes. The person interviewing me was really nice and helpful. They got back to me with a decision about a couple days after I had my first interview which was really nice.

      Interview questions [1]

      Question 1

      Why would you be perfect for this role?
      Answer question