the interview will be lasting for estimated 30 mins, and there will be 3 interviewers at the portal. The ‘Best Booking Experience’ award reflects the experiences of students up to the point of moving into their current accommodation. This includes the quality of information about the accommodation available before the booking is made, for example on the university website and booking portal. The standard of communication about the booking up until students arrive is also a factor. Finally, as the awarding period coincided with the global pandemic, students were asked to rate the information provided about staying safe on their move-in date.