I applied online. The process took 2 weeks. I interviewed at Modern Health in Sept 2021
Interview
I applied online for two roles and a recruiter reached out a few days later.
The recruiter, reached out and referenced a job role different than the one I applied for. It wouldn't have been a huge issue but it was a junior role than the two I applied for and not what I was looking to do.
When I asked what the budget or salary range for the role was, he was unable to come up with a number. He said he would be able to find out by EOD and would let me know. Six days passed and I didn't hear from him only for him to schedule another interview with the manager of the team for the role I did not apply for or wish to pursue.
I did not attend, but let him know I would not be a good fit for the org at this time
Interview questions [1]
Question 1
What is the composition of the current book of business that you're responsible for?
I applied online. The process took 2 weeks. I interviewed at Modern Health (Boston, MA)
Interview
The interview process was clear, organized and transparent. I worked with Alli, a Business Recruiter, who is fantastic. She laid out the interview process clearly and was quick to respond to questions.
I met with several members of the CS team and had ample opportunity to ask questions and learn more about the role, etc.
Interview questions [1]
Question 1
Many questions related to my background, role, communication style, etc. What you'd expect during the interview process for this role
I applied through a recruiter. The process took 2 weeks. I interviewed at Modern Health (San Francisco, CA) in Sept 2021
Interview
The interview process at Modern Health definitely set a new standard for me. Although it was a thorough process, the whole team set expectations with me from the start and continued to check in after each stage. It's clear that they want to make sure Modern Health is a fit for you as much as they want to find the perfect candidate. Each stage left me feeling even more excited about the company and the transparency each interviewer demonstrated was so refreshing. I definitely asked some tough questions and none of them went unanswered.
Process:
- 30 min call with recruiter
- 30 min Zoom with HM (HM manager offered to have another Zoom with me to make sure I had an opportunity to ask all of my questions)
- 30 min Zoom with HM to ask my questions
- 2 hr Zoom panel with cross-functional members (30-min with each panelist)
- 1 hr Zoom presentation
- 30 min Zoom with VP of Client Success
Interview questions [1]
Question 1
Tell me about a time you made a mistake or had to have a difficult conversation with a customer - how did you go about it?
How do you prioritize your BoB?
Can you tell me about a time you went above and beyond for a customer?
