First a test and then an interview with a tl. Finally a short call with HR where you get the offer. The overall process was fast. It is important to take your time for completing the test.
Interview questions [1]
Question 1
What is the most important thing for success as a play support agent?
I applied online. The process took 2 weeks. I interviewed at MoGi Group in Feb 2021
Interview
Very easy interview with very basic questions. If you speak English well and have experience with interviews, this should not be a problem,
There were 2 rounds, one with RH and another with someone from the Support department. The process also included a test, which was generally very easy as well.
I applied online. The process took 3 weeks. I interviewed at MoGi Group in Sept 2021
Interview
Team Lead asked a number of questions about me, a few basic technical questions and closed by running through some hypothetical scenarios. Overall quick and efficient and left me feeling more confident than I was before.
Interview questions [4]
Question 1
Q: How would you deal with a customer that won't take no for an answer?
I applied online. I interviewed at MoGi Group in Aug 2021
Interview
written test: Several questions about how you would respond to a player according to company policies. They present different situations with the user such as errors, account locks, purchases and others.
Interview questions [1]
Question 1
1 - A player contacted you with the following issue:
"Hi! I was playing last night and I sold my Dragon Armor Set, but I just realized it might
help me with a new build for the upcoming raid. I really need the sword and gloves for the extra
attack speed bonus. The other items are not so important actually. Can you give it back to me,
please?”
After checking this player’s account, you see that they have not asked for a restoration
previously.
2 - A player reports the loss of a premium item through a scam trade and would like to
get it restored alongside the player being banned.
"Hello! Sooo... My +18 SSS Axe with Water effect just got scammed.
Someone came online pretending to be my friend, using the same name but spelled with a
capital I instead of an L :( They said that they could upgrade it for me, so I traded it to em. As
soon as I did, they laughed in chat and then logged off.
I have already found em, because I created a shop on another account asking to buy that exact
same weapon, and some alt account whispered me a link of MY axe. I've attached screenshots
proving this all too. I don’t want to pay for my axe, and I think that player should get banned
based on the info I just gave you."
This player has already used their restoration on June 17, 2018 for Demon Plate Armor.
3 - A player reports the inability to login to their account.
"WTF, I can't login. I've been sitting here trying for hours and I can't play the new
expansion!!!!!!!! WTFFFF
Fix it, now!"
During your investigation on the player’s account, you discover a chargeback on a recent order.
