Position turned out to be Level 1 Support Engineer. Applied online and was contacted by Recruiter. First phase was an online "Take Home Assignment" where you were tasked with answering an example of an emailed customer question. Assignment was timed at 30 minutes. It wasn't too difficult to figure out by just looking at the question and image, but reviewing their documentation first would certainly help, Next was a 30 minute typical recruiter phone screening. I made it to the next round which was a 60 minute interview with a Level 3 Support Engineer. There were a series of behavioral questions along with a technical question which required the calculation of conversion rate from a series of values. At the end of the interview, an example support question was verbally relayed with values and the request was to think about the issue and reply via email (address also given on the call) to the interviewer with the answer as if they were a customer. The clear intent was to determine if you were able to take good notes about the issue and reply with a clear summary of the situation and recommendation to the customer. (Not to mention get the email address correct.) I did not make it to the next round and the "After careful consideration" message was delivered via email.

The entire process took around 2 months. Recruiters were friendly and kept you in the loop. Interviewers were also friendly but could use a bit more interpersonal skills. The desirable skills listed on the job posting seem more like requirements once you're actually interviewing. Ultimately, I got the impression that they're most likely looking for a Unicorn Employee.