I applied online. The process took 3 days. I interviewed at Medical Service Bureau (Austin, TX) in Apr 2013
Interview
Applied online and was contacted by HR a few days after. There was a short interview by HR followed by a computerized typing test and personality test. This was followed by an interview by the supervisor and a observing a call handler.
Interview questions [1]
Question 1
Explain a time when you have had an upset customer and what did you do to defuse the situation.
