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      Customer Technical Support Analyst Interview

      22 Oct 2022
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Technical Support Analyst interview reviews for Mastercard

      Customer Technical Support Analyst Interview

      15 Feb 2020
      Anonymous interview candidate
      Singapore
      No offer
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Mastercard in Sept 2022

      Interview

      1. Applied through company's website. 2. Introductory call with HR for a short chat about yourself, work experience and salary expectation, notice period, etc. 3. Online video interview with hiring manager (Director of department)

      Interview questions [1]

      Question 1

      Q: Describe the last time you handle an issue involving a disgruntled customer.
      Answer question
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 6 days. I interviewed at Mastercard (Singapore) in Feb 2020

      Interview

      Hasty. Via external recruitment agency. Took SQL and Soft skills questions exam. Shortlisted for onsite interview based on the exam. Had about 30 mins onsite interview with hiring manager. No technical questions thrown at me. Simple and brief. Few days later the external agency contacted saying that I did not make it due to my "personality" despite possessing the technical capabilities and knowledge. Okay. It's a hire and fire organization anyways and the turnover for this role is on the high side youre observant enough so think twice before wasting your time.

      Interview questions [1]

      Question 1

      Basic SQL query questions
      Answer question