I applied online. Called 2 days later to follow up. The person who answered the phone (very polite & business like) suggested I walk my resume in as it could take up to a month for a resume to go from on line to the appropriate location. So I did. About a week later I got a call from the VP for an interview. She was very personable, inviting, professional and spoke highly of the company's intentions and integrity. She told me the highs and the lows of the job and asked me how I would handle certain situations with employees. I phoned her 2 days later to follow up and thank her for the interview. The office is immaculate, soothing and beautiful. The employees seem to be respectful of each other and work together to make clients feel welcome and well taken care of.