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      Call Center Specialist Interview

      28 Sept 2020
      Anonymous interview candidate
      Goodyear, AZ

      Other Call Center Specialist interview reviews for MassMutual

      Call Center Specialist Interview

      3 Feb 2021
      Anonymous interview candidate
      Springfield, MA
      No offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at MassMutual (Goodyear, AZ) in Sept 2020

      Interview

      Applied online, received an email one week later to schedule a phone interview with recruiter. Waited on the phone interview but they never called so I emailed the recruiter 10 minutes in that I had scheduled the interview and it wasn’t clear if I needed to call or if they were going to call me. Since I provided my phone number, the recruiter called within 5 minutes that my information didn’t display within the interview time slot. I was asked questions about my resume and my experience and I was told what the job would entail. It all sounded great and went smoothly that I was invited to apply for a virtual job tryout after our phone call. I was told to send a text to the recruiter after I finished the virtual job tryout because interview slots with the hiring managers filled quickly. It took about 1.5hrs to complete and I sent text and never heard back. A few days later I sent an email letting the recruiter know that I had completed the virtual job tryout and no response. One week after my initial phone call, I received an email that they decided to select another candidate for this position. The position sounded great but the recruiter seemed jumbled and required a lot of follow through.

      Interview questions [1]

      Question 1

      Have you worked in a call center previously? Are you familiar with call center metrics?
      1 Answer
      4
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at MassMutual (Springfield, MA) in Feb 2021

      Interview

      I applied online on 2/2/21. I submitted my resume and answered basic questions about myself. Almost immediately afterward, I received an email and text message asking me to do a virtual video interview. The text and email informed me that I had a 48-hour window to complete the virtual video interview. I completed the virtual interview the next day 2/3/21 and it was quite simple and consisted of three questions. I had about two to three minutes to record a response to each question. However, there were unlimited opportunities to erase and re-record a response, if you didn't feel like your response was sufficient or needed modification. ***** I haven't received an offer just yet, as I've just completed the video interview minutes ago.*****

      Interview questions [3]

      Question 1

      1. Based off of your research, what interests you in MassMutual as a company and why have you decided to apply.
      Answer question

      Question 2

      2. What is appealing to you about the position that you have applied to?
      Answer question

      Question 3

      3. Please tell us about your current or most recent position and how it has prepared you for this opportunity.
      Answer question
      1

      Call Center Specialist Interview

      30 Apr 2019
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at MassMutual (Phoenix, AZ)

      Interview

      Applied for the position received and call a couple weeks later and a lady called and asked me 2 behavior star questions and went over the job description and my resume took about 10 mins. Then I received an email for a virtual job tryout. Then scheduled a onsite interview. The on-site interview was a hour long with 2 people. Basically introduced the company and explained the benefits. I was asked a few behavioral star questions and went over my resume and why I want to work there and what I could gain from the company and what I could bring to the company. I was told they had one more interview and it would be between me and the other person. I was offered the job the next day. I accepted it. I start I’m a couple of weeks. Easy interview process.

      Interview questions [1]

      Question 1

      What do you hope to gain from MassMutual and what can you provide/be an asset to the company?
      Answer question
      1