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      Marsh

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      Marsh interviewsMarsh Service Desk Technical Support Analyst (1st Line/Tier 1) interviewsMarsh interview


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      Service Desk Technical Support Analyst (1st Line/Tier 1) Interview

      21 Nov 2022
      Anonymous employee
      Milton Keynes, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at Marsh (Milton Keynes, England) in Nov 2022

      Interview

      Really decent 1st an email from the recruiting team, 2nd technical interview with team leader (sometimes it can be 2 team leaders), 3rd second stage and final of the interview with hiring manager and service desk team leader - competency based questions and get to know. After a few days you will get a confirmation if either you got the job or not.

      Interview questions [1]

      Question 1

      Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions
      Answer question

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