Firstly there was some online testing as part of the online application. This included a personality test and some situational questions. A few hours after submission I received a phone call and was asked a couple of questions such as "Why do you want to work for Marriott?", "Why do you feel you are qualified for this position?" and "What do you understand about this role and its responsibilites?". I was then asked to come into their offices for an in-person interview with two members of the HR team. As the interview was to be conducted using the STAR format (Situation, Response, Action, Result), it was suggested that I become familiar with this interview style and answer their questions with very specific examples rather than with "blanket" examples. For example - "In my previous job - I once had a difficult customer who.... ", as opposed to, "In my previous job - I often had difficult customers..."