l where the recruiter or hiring manager asks about your background, certifications Technical Assessment You might be asked to complete a practical test or answer technical questions. These could cover topics like troubleshooting common IT issues, understanding operating systems (Windows/Linux), or using ticketing systems. 3. Behavioral Interview This stage focuses on your problem-solving skills, teamwork, and customer service approach. Questions might include scenarios like handling frustrated users or prioritizing tasks during high-pressure situations. 4. Final Interview This could involve meeting with team members or supervisors to discuss how you’d fit into the company culture and your willingness to learn new skills, such as PowerShell or networking. 5. Offer and Onboarding If successful, you'll receive an offer and begin the onboarding process.