We're pleased to hear that you had a positive personal interview experience which resulted in you accepting an offer with us. It sounds like there are still some opportunities however to improve the overall experience such as with the interview guide. In the last 6-9 months we have revised some of our processes and our interview guide. We hope this is helping. If you have other suggestions, we'd like to hear from you. We want to be consistent and effective in finding the right candidates to join our team. Thank you for your feedback on the process.