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      Digital Manager Interview

      28 Jan 2020
      Anonymous interview candidate
      Sydney
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Lush (Sydney) in Aug 2019

      Interview

      Submitted application via Seek - it required a one page assessment of the Lush website including recommendations for UX, CRO & SEO improvements. Essentially a free pitch. Initial interview was over the phone. It's supposed to take approx. 15 minutes & is a basic screening process. It went well & I was told that they would be in touch within a week with feedback. A week passes & I didn't hear from anyone so I followed up. I was told that the application had progressed & the interviewer had been trying to contact me. I didn't have any missed calls, voicemails or emails so I'm not quite sure about this claim. I was then contacted by the interviewer an hour later, so it seems like they had my correct contact information. We scheduled a Skype interview for the following night at 6:30PM. Ten minutes before the call the interviewer rang & said he would be 30 minutes late. 45 minutes later the interview started.. it was the basic interview questions & went for an hour. There was no discussion about the website assessment I had submitted. The interview was very positive & the final stage of interview would be a face to face meeting. I was told that they would be making a final decision by the end of the week & that he would be in touch either tomorrow or the next day. Two weeks pass & I never hear from the interviewer. I followed up twice & received no response. Overall the experience felt unorganised, unprofessional & inconsiderate.

      Interview questions [1]

      Question 1

      Basic interview questions (strengths, weaknesses, leadership examples etc) plus understanding of the future or digital. One outstanding question was naming a brand whose digital strategy I admired & explaining why.
      Answer question