Initial contact was an advertisement email sent out to the community inviting perspective employees to apply for a full time seasonal position in a Customer Care Center. The job would entail taking phone calls answering questions about how to use the company's products and services. A training program of three months would precede the beginning of the call season. The interview was conducted by the office manager and an HR person. Very comfortable interview, many logical, standard questions asked. The two questions that stand out, this was four years ago, were, "do you have any schedule conflicts as this will be busy from 6/1 till 7/15", and "How would you handle a very frustrated customer?" I told them I was totally available, and, to the second question I stated, "I first would listen very carefully to what the caller was having a problem with. The managers face melted into total relief. I got the job. I've enjoyed working here since.