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      Frontline Technical Support Agent Interview

      20 Feb 2017
      Anonymous employee
      Montreal, QC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at Lightspeed (Montreal, QC) in Nov 2016

      Interview

      Email recrutement ( general email informing me of company, position and different benefits ) Followed by phone conversation with HR responsible ( brief intro ) Followed by in person interview with other HR responsible ( more experience based questions) Followed in person interview with supervisor and manager of department ( more skills, role based questions) Followed by skype interview ( more personality based questions )

      Interview questions [1]

      Question 1

      What is the first question you would ask a client that calls for technical support to better understand their issue?
      1 Answer