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      Kohl's

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      E-Commerce Customer Service Advocate Interview

      28 Jul 2014
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Kohl's (Dallas, TX) in Jul 2014

      Interview

      I applied for Kohls two different times just to make sure they contacted me back, the next week i was called for a phone interview...the phone interview took about 40minutes. then he said i passed that interview on the spot so he emailed me an assessment test, passed that then i was emailed a few days later to pick a spot fithin the next 3wks for an in person interview, i had chosen the earliest one. Went to the interview sat in a grop of other hopeful; candidates they called us back by the full group, showed a presentation and the benefits about working with kohls.. then we were taken back to a Room where a lot of hiring managers were sitting waiting for us. They asked like 4 detailed questions . I left the interview confident but i wasn't called for about t 2wks, i was told they were backed up but to check an email. finally after 3wks i was called an offered the position . then i had to accept the offer letter then go take my drug test

      Interview questions [1]

      Question 1

      Whats an Detailed and Specifc situation, where u dealt with diffcult customers, whaT DOD YOU DO TO SOLVE THE PROBLEM AND THE STEPS U CHOSE TO GET YOU THERE
      Answer question