I applied online. The process took 4 weeks. I interviewed at Klaviyo (Boston, MA) in May 2022
Interview
The interview process went as follows: 1) 15 minute screening with recruiter 2) 30 min call with hiring manager (informal q&a) 3) Interviews (45 minutes to prepare case study, 30 minutes with two CSMs walking through the case study, another 30 minute with another CSM, and 30 minute with a supervisor CSM. It was a long 2.5-3 hours of interviews). I felt great after every step of the interview, however the Hiring Manager was not part of the case study interview portion when I was told they would be. After all of my conversations, I felt very confident that I was going to get an offer.
Aside from the actual content of the interviews, the Zoom calls were postponed not once but twice. This immediately raised red flags as disorganized as I spent hours prepping for them to just be moved to the next week only an hour or less before the scheduled interview time. I still decided to go through with the interviews if not for practice. Following the interviews, I only had to wait a day for feedback. This surprised me because apparently the hiring manager was out sick, so how did they come to a decision without their input when I had talked to them 3 weeks prior? The recruiter ultimately emailed me back saying someone else was a better fit after a very competitive interview process. The recruiter mentioned a feedback phone call so I spoke with them the next day and heard that basically I was a great fit and the feedback was positive but there were a few things I could work on. This was interesting after I had heard they were urgently trying to hire lots of new CSMs. I'm fine with the rejection, but this took way too much time.
Interview questions [1]
Question 1
If you were to get 100 new customers right away, how would you prioritize them?
Why Customer Success?
Why Klaviyo?
What are you most proud of?
We’re sorry to hear that this was your experience interviewing with us. We appreciate the time you took to interview, and to write this review. Your feedback is valued, and we’ve shared it with our team so that we can improve our process.
Other Customer Success Manager interview reviews for Klaviyo
Applied online, received email to schedule a screening call a few weeks later. A day or so after the screening call received email to schedule interview with the hiring manager. She was great, very professional, asked relevant questions. About a week later was notified that I didn’t make it to the next round.
Communication throughout the process was great, they have an online portal to track application status, and on the whole I felt like their process was much less dehumanizing than I’ve come to expect from tech companies.
I have no clue what the process is because their recruiters refuse to offer me even a simple screening. I'm a 17-year SaaS veteran with 9 years in customer success, and my experience is very well aligned with their roles—yet I receive an instant rejection (likely from their applicant tracking system).
While watching women continually land roles here and at other organizations all over LinkedIn, I'm convinced that Klaviyo is practicing discriminatory hiring practices based on age and gender. Everyone is beginning to understand that "DEI" often means fewer men and more women. It's just a matter of time before the ship rights itself and companies start focusing on productivity and employee retention again.
I applied online. I interviewed at Klaviyo (Sydney)
Interview
The interview process at Klaviyo was straightforward. I did only an initial recruiter screening and a conversation with the hiring manager. Both discussions were professional and gave a basic overview of the role and expectations.
