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      Keystone Resort

      Part of Vail Resorts

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      Call Center Agent Interview

      13 Oct 2017
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Keystone Resort in Sept 2017

      Interview

      First there is a 15 minute screen interview to make sure you are a good fit for the position. Then you move on to the actual interview a few days later. Both interviews had similar questions. They gauged what kind of personality you have, how well you hold a conversation, and how you handle potential guest situations.

      Interview questions [1]

      Question 1

      A Guest calls because her van she reserved is late to take her to the airport. How would you handle this situation?
      Answer question

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