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      Jive Software

      Acquired by Aurea Software

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      Related searches: Jive Software reviews | Jive Software jobs | Jive Software salaries | Jive Software benefits
      Jive Software interviewsJive Software Technical Support Analyst interviewsJive Software interview


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      Technical Support Analyst Interview

      26 Mar 2015
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Jive Software (Portland, OR) in Mar 2015

      Interview

      The interview process was fairly straight forward, quick, and simple. I found Jive through LinkedIn and applied directly on the company's website. I was contacted for a phone screening the next day. We scheduled the phone interview by the end of that week. After the first phone interview I was contacted for another phone interview with the hiring manager for the position. After the second phone interview I was contacted to schedule an on site interview. The onsite interview was longer than I most interviews I have done in the past but it was efficient, instead of having to come back in multiple days for multiple interviews I was able to get it all done in one day. The onsite interviews took about 3 hours and consisted of 5 different interviews. Three of the 5 interviews had a pair of interviewers while the other 2 were individual, the managers. I was contacted the following day, which was a Friday, to inform me of the intent to offer me a position. I was told the reason for the call was to give me good news before the weekend but that the official offer would come Monday. Needless-to-say I was pleasantly surprised and happy to hear the good news. I had an exceptional experience from beginning to end so I happily accepted the offer.

      Interview questions [1]

      Question 1

      How would you troubleshoot a 500 Internal Server error? How would you deal with a customer who is not happy with your resolution to a problem? How do you deal with conflict? Tell me about a time when you couldn't resolve a customer's issue. How would you write a SQL SELECT statement? What are your hobbies, what do you do in your free time?
      Answer question
      1

      Other Technical Support Analyst interview reviews for Jive Software

      Technical Support Analyst Interview

      1 Sept 2015
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Jive Software (Portland, OR) in Jul 2015

      Interview

      Very laid back, met with 6 different colleagues/managers over the course of ~3 hours. Seemed to be mostly about culture fit. Briefly touched on some technical questions that weren't too difficult just to check that I had a grasp of the basics of the position.

      Interview questions [1]

      Question 1

      I was asked by each member of the interview panel why I wanted to work for Jive.
      1 Answer

      Technical Support Analyst Interview

      8 Apr 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Jive Software

      Interview

      I applied online and tracked the progress though Jobvite (3rd party) monitoring service. I was contacted in about 10 business days, and the recruiter apologized for the delayed response time. After two phone interviews, I was asked onsite to interview in person. I was interviewed by five Jivers in 30 min intervals. Easy going conversation type interview. Similar interview process I have experienced in the past. I was told I would be contacted by the end of the following week (Thursday interview), and I received a call the following Friday with an offer. I accepted without the need to negotiate, and joined Jive.

      Interview questions [1]

      Question 1

      DNS issues usually result in what? How would you edit or create a text file in linux/unix? How would write a SQL SELECT statement? How would you handle an angry customer? Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?
      Answer question

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