Disappointed by how things ended after a great interview process.
I went through the full interview process for a Customer Support Lead II role at Inspectorio, and honestly, things looked really promising. I had great conversations with the hiring manager, senior manager, and director of support, strong feedback after each round, and even had a follow-up call with a potential teammate to align on expectations. I was told they had very positive feedback across the board.
Then, out of nowhere, I got a call saying they were rescinding the offer. The reason? They had ârevisited the decisionâ and decided they didnât want someone who had a side business. For context, I had mentioned I used to help run a small food business, but itâs now 100% managed by my wife. It doesnât interfere with my work at all. I was transparent about my personal situation from the beginning, and I expected the same level of transparency, fairness, and respect in return. Still, they said theyâve had bad experiences with remote hires who ran side businesses before, and it felt like they were projecting that onto me without looking at my actual situation. The rationale shared was that past hires with side ventures underperformed, and it felt like a generalized judgment that disregarded my actual qualifications and work ethic.
What made it worse was how the whole thing was communicated. During the verbal offer and email exchanges, the recruiter wasnât clear about some basic questions I had, things like equipment, onboarding, and role expectations. She had to "double-check" things often, which made the process feel unorganized. And when she called to deliver the bad news, there wasnât any real acknowledgment or any remorse for how frustrating or disappointing this might be after everything that had been said up to that point.
I get that companies have the right to change their mind, and that a verbal offer isnât legally binding, but the way it was handled felt really unprofessional. It gave me a completely different impression of the company than what I had throughout the interviews.
Iâm sharing this so that others are aware; if youâre applying, be sure to ask upfront about their expectations around side projects or remote work setup. I really hope no one else has to go through this kind of experience, especially after investing so much time and energy.
**The Process:**
1- TA/Recruiter Video Interview
2- Interview with Senior Customer Support Lead (Technical Interview)
3- Cultural Fit Interview with Senior Director, Customer Success and Support & Senior Manager, Customer Support
4-Offer
