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      Incepture

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      Service Advocate Interview

      3 Aug 2012
      Anonymous employee
      Jacksonville, FL

      Other Service Advocate interview reviews for Incepture

      Service Advocate Interview

      20 Oct 2014
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Incepture (Jacksonville, FL) in Mar 2011

      Interview

      The interview process consisted of 2 interviews. One with Incepture and one with the company that I was to be working for. After the second interview, I was contacted in 2 days and was told that if I passed the drug test then I woud be hired. I passed.

      Interview questions [1]

      Question 1

      None. The questions were the basic ones that are ask in an interivew. My second interview was with 2 of the company's employees who was not very professional. I was dressed more professional than they were.
      Answer question
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 2 months. I interviewed at Incepture (Jacksonville, FL) in Feb 2013

      Interview

      Applied online via Incepture's Web site. Received a call a month or two later, at about 5:30 PM and was informed that I would need to come in the following morning at 8:00 AM to interview if I was interested in the position (mid-February 2013). Requests to change the time were denied and I later found out that this was a group interview with multiple "candidates". Upon arriving, I had to complete a typing test (WPM, accuracy) and some written work including creating a response to a letter from a disgruntled customer. This was on poorly photocopied papers and the exercise responses had to be handwritten. After completing those, each one met with the recruiter one on one for an informal screening interview. Questions included why the candidate is interested in being a contractor versus staying in their "permanent" job, provided that they have one, and (in my case) since I was a manager at my then-current employer, would I be able to take direction from a superior. Following the conclusion of those, we were led into a conference room with two Florida Blue employees: one was the supervisor in charge of the particular team the position was for. I am not certain of the other's role. An Incepture employee was also present (not the recruiter). Later that day, I received a call from the recruiter congratulating me on getting the job. I confirmed with the recruiter that the start date was March 25. On February 22, I learned that the start date was actually February 25. So I was unable to give proper notice to my current employer. Minimal notice is not unusual for Incepture as is incorrect information.

      Interview questions [1]

      Question 1

      Many questions were basic customer service questions, such as how one would handle an irate customer over the phone.
      1 Answer