Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      IDEX

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: IDEX reviews | IDEX jobs | IDEX salaries | IDEX benefits
      IDEX interviewsIDEX Customer Service Representative interviewsIDEX interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      28 Dec 2023
      Anonymous interview candidate
      Rutherford, NJ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at IDEX (Rutherford, NJ) in Aug 2023

      Interview

      A big waste of time. Went on 4 interviews for nothing. First interview was over the phone with HR. Second interview was through Teams with the CS manager which I believe went well. Third interview was in person with the CS manager and 2 CS leads. The communication stopped for 2 months despite my follow ups. Then got a call for another interview on teams with HR. Then never heard from them again despite my follow ups. One of the things that was reiterated during these interviews was following up with customers, but they couldn’t follow up with me to at least tell me I wasn’t getting the role. Huge waste of time. Would not work for this company.

      Interview questions [1]

      Question 1

      The typical strength and weakness question.
      Answer question
      1

      Other Customer Service Representative interview reviews for IDEX

      Customer Service Representative Interview

      14 Apr 2017
      Anonymous employee
      Elmhurst, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at IDEX (Elmhurst, IL) in Mar 2017

      Interview

      Telephone Interview asking basic questions. I answered the questions asked I has 1 interview and I was hired by the Manager. The process was not difficult but an normal process.

      Interview questions [1]

      Question 1

      What my job responsibility was?
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      Andritz
      3.6★Compensation and benefits
      avatar
      Liebherr Group
      3.5★Compensation and benefits
      avatar
      Keyence
      4.0★Compensation and benefits
      avatar
      Suzano
      4.3★Compensation and benefits