A lengthy and intensive process that consisted of several telephone and zoom interviews. There was a role-play and online test (extremely difficult). I passed everything with flying colours and then it transpires that A-plan had misled me. They aren't actually looking for anyone with any analytical skills (why the online test and offer of qualifications then??), they just want someone to sell. I had already heavily demonstrated this capability and the answer was still no. I literally had to arrange a call back from an even more senior management to drag the reason why it was a no out of them? I thought something untoward was going on as their feedback was unsatisfactory and vague. I professionally and respectfully criticised their hiring process; the manager admitted to me the job specs they sent out from HR are generic and effectively 'beat around the bush'. Thank you, A-Plan, for wasting my time as well as my lovely recruiter's. You misled the both of us and as such, will never be dealing with you again. Make up your minds - you want nothing short of Nobel Laureates with Olympic gold medals. Shameful.