I applied online. The process took 2 months. I interviewed at Horizon Air in Jun 2014
Interview
Applied online, make sure you use internet explorer, not firefox. I received an email requesting more information and was told to expect a phone call. I did not get a call until 2 days before the interview in Portland in June 2014. I took 2 days off work and drove 7 hours one way to be there. Everyone says they want great customer service.
Interview questions [1]
Question 1
Question was asked what was the most difficult customer service situation you have ever been involved in and how did you solve it. Answer in 90 seconds. One of the people picked to go on started by saying I have never has a job, but I was on a committee at my sorority. I think they want young attractive individuals or Spanish speakers.
Fist is the the initial Application process. Then, you're sent some Audio interview questions about 5 to 6 questions. The last step is the Final Virtual Group Interview where you broken up into groups to ask situational questions related to customer service experience.
It was a good experience and I learned a lot about the company and process. The interview went quickly which surprised me. But overall great experience. I like it was all virtual.
3 stages; virtual video interview, group interview & informational, 2:1 virtual interview. Video interview did not need camera and you can take as much time as you need with 3 tries to record. They got back to me within hours of each interview process