Highly enjoyable process with helpful people along the way. Started off with a recruiter phone screen, then a video call with a current client success manager, then brought on site in Hoboken to meet with multiple members of the team. Overall everyone was fun and engaging. Be sure you know (roughly) what the product does and are able to talk about your past experience(s) managing client relationships.

First I had a 30 min phone interview with HR, then had to send in a writing assessment, then had a 45 min Zoom interview with a senior CSM. I received a polite rejection email a few days later saying they were moving forward with another candidate. Initially I appreciated the prompt follow up. However, five days later I received another email asking if I was still interested in the position. I said sure and had another phone interview with one of the VPs. They frequently referenced that follow up steps would be for me to schedule an on-site interview to meet the whole team. My efforts to schedule this were ignored and ten days later I received another rejection email saying they were moving forward with another candidate once again. For a company that prides itself on being one of the best places to work, I was really disheartened by this series of events. My phone interviews all seemed to have gone extremely well. I thought I should have at least been afforded the opportunity to meet the team in person before they made that decision twice. I think they forgot that there are humans attached to the resume. I asked for constructive feedback after the second rejection and they replied saying they were looking for someone with more experience even though I have the exact qualifications it said they were looking for in the job description (just under 3 years of account management and sales experience in healthcare - job description called for 1-4 years of experience). I really hope they’ve learned from this mistake and are at least waiting until they have another candidate formally accept their offer before sending out rejection emails & then backtracking in the future.