HSBC Customer Service Representative (CSR) interview questions
Updated 31 May 2026
based on 199 ratings
Difficulty
Average
Experience
Mostly positive
How others got an interview
75%
Applied online
Applied online
10%
Employee referral
Employee referral
6%
In person
In person
3%
Recruiter
Recruiter
3%
Recruitment agency
Recruitment agency
2%
Other
Other
Interview search
199 interviews
Viewing 1 - 5 of 199 Interviews
HSBC interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.8% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview
I applied online. I interviewed at HSBC (Swansea, Wales) in Jun 2022
Interview
Application and cv, short phone interview with some competency based questions, face to face interview with more competency questions including a test call (practice customer call scenario via headset with basic computer navigation)
Interview questions [1]
Question 1
Name a time when you've dealt with a difficult customer