Very smooth process. Submitted the online application and went through to the next round of online psychometric tests before having a very standard telephone interview. Wasn't expecting the phone call so hadn't prepared but they didn't ask you anything that could catch you out. Next was the actual interview which was honestly the best interview I've ever had (though that probably had more to do with the branch manager conducting the interview than anything else). Felt completely at ease the whole time. Didn't have a wealth of experience and was actually unemployed at the time - but any time I couldn't think of an answer straight away I was given a moment to think of one, and was asked some probing questions that helped me elaborate. Was offered the job shortly after. The only thing that could be improved upon was how long I waited after the being told I had the job before I actually started - 4 weeks plus. So in total the hiring process was approximately 2 months - a bit long.