I applied online. I interviewed at HSBC (Swansea, Wales) in Apr 2015
Interview
Standard interview set on STAR example competencies. The usual you would expect walking into any customer service role. About 6 questions were asked and then some loose questioning about your CV and interests
Interview questions [1]
Question 1
Provide an example of a time when you've deliver great customer service
I applied through an employee referral. The process took 2 weeks. I interviewed at HSBC (Edinburgh, Scotland) in Mar 2021
Interview
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Interview questions [1]
Question 1
Tell me about a time you successfully managed a dispute with a difficult customer.
I applied online. The process took 2 days. I interviewed at HSBC in Feb 2017
Interview
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
I applied online. The process took 2 months. I interviewed at HSBC (Swansea, Wales) in Jul 2015
Interview
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Interview questions [1]
Question 1
How would I deal with an upset or intentionally awkward customer
