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      HSBC

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      Customer Service Officer Interview

      14 Aug 2017
      Anonymous interview candidate
      Colchester, England

      Other Customer Service Officer interview reviews for HSBC

      Customer Service Officer Interview

      24 Feb 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at HSBC (Colchester, England) in Aug 2017

      Interview

      I applied for the job online where I had to fill out the usual form and include my CV etc. The next day I got an email from them asking me to fill in an online assessment. A couple of days later I got another email stating that I was successful and that they would like to have a phone interview with me. I scheduled this interview for the following Monday at 12:30pm as this was the only available time I had and it allowed me to have the whole morning to prepare as I have never had a phone interview before. 12:30 comes around, still no phone call. 1:30, no phone call, 2:30, no phone call. I wasn't going to wait in all day for a phone interview that was scheduled 2 hours ago! It just made me think that if they're already being this reliable before I've even been offered a face-to-face interview then this isn't the type of job I want. What's the point in scheduling an appointment if that's not when you're going to call me? Useless, unreliable, unprofessional. No thank you HSBC.
      4

      I applied in-person. The process took 3 weeks. I interviewed at HSBC

      Interview

      Pleasenr. Very formal, however staff interviewing were lovely and made me feel comfortable and st ease. I had 2 interviewing me. About 5 questions were asked, and last approx 45-60mins

      Interview questions [1]

      Question 1

      Tell me about HSBC and the role you’ve applied for
      Answer question

      Customer Service Officer Interview

      19 Jul 2024
      Anonymous interview candidate
      Hong Kong
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at HSBC (Hong Kong)

      Interview

      face to face interview, length in around 30 minutes, with H R manager, at HSBC Olympic Office. Keen competition as there are 10 other candidates waiting behind me, but all of them looks like experienced hire.

      Interview questions [1]

      Question 1

      expected salary of the month
      1 Answer

      Customer Service Officer Interview

      13 Apr 2024
      Anonymous employee
      Hong Kong
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HSBC (Hong Kong) in Oct 2022

      Interview

      A Zoom interview with some basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers.

      Interview questions [1]

      Question 1

      Basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers
      Answer question