Little confusing and chaotic. No clear direction for interview process.Interview candidates keep waiting without knowing what to do next.Many candidates just left venue without attending interview. coordinators should be more proactive and helpful.
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HGS response
8y
Hi, thank you for sharing your valuable feedback. We want to learn more about your experience to improve the interview experience for all our employees. We want to understand more about your addressed concerns. Please write to us at talk2us@teamhgs.com.
Other Customer Service Representative interview reviews for HGS
I applied online. I interviewed at HGS (Vancouver, BC) in Apr 2026
Interview
The hiring process starts well with an initial screening and final interview, but the post-interview stage shows a complete lack of organizational standards. Despite following up multiple times via email and social media, I was completely ghosted after a single, brief response, having been told they would update me soon, but they have not reached out ever since. Leaving a candidate hanging for weeks instead of sending a simple rejection is highly unprofessional and a major disrespect to my time. The job market is difficult, and companies must respect applicants' effort. I will never apply to HGS again, as they have shown clear red flags. An automated reply telling applicants to contact a support email does not hide how disorganized and unacceptable the communication framework is, and the fact that candidates are being treated as entirely disposable data. I am sharing this to provide transparency for future candidates. After completing the final interview stage, communication completely ceased. Despite following up, I received no update. Candidates invest a lot of time into this process, and there should be accountability regarding basic communication. I hope this review serves as a necessary wake-up call for how people are treated. There is a clear double standard in the recruitment process. Communication is only given to accepted applicants, while rejected and backup candidates are completely ghosted. It truly makes one wonder how a company's customers would feel if they knew how poorly job candidates are treated behind the scenes. There must be professional accountability for this level of disorganization, and I am speaking out so future candidates know exactly what to expect.
Interview questions [1]
Question 1
How would you deal with a customer in a difficult situation?
Thank you for your feedback. We apologize for your experience and understand your concerns. If you would like to discuss this further, please reach out to us at talk2us@hgs.com.
Interview process was smooth . It was like virtual hiring event . First they check your status or if you are eligible then move to interviewer. The whole process took about 30 minutes. Interviewer was nice and kind
interview was quite easy, just know how to answer with the star method, be clear when talking. also try to ask question doing the interview. Then also mention you are fast in typing.
