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      GitLab

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      Support Engineer Interview

      11 Jul 2019
      Anonymous employee
      Dunedin, Otago

      Other Support Engineer interview reviews for GitLab

      Support Engineer Interview

      6 Feb 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at GitLab (Dunedin, Otago) in May 2019

      Interview

      The interview process was definitely an interesting one as I've never applied for a remote position. I didn't quite know what to expect. I had to fill out a questionnaire initially, and then I had a series of interviews over 6 weeks. Each interview was between 45 mins - 1.5 hours. 1. An initial meeting with their recruiting manager 2. A technical meeting with a senior engineer 3. A meeting with the support manager 4. A meeting with the support director In all the meetings, everyone was very friendly and genuine, which made the interview process very pleasant and I was able to feel at ease while talking with the interviewers. They do expect you to read their handbook (which is giant), but I was only quizzed on the company values, so hint hint to others, pay attention to this specific part.

      Interview questions [3]

      Question 1

      Name one of GitLab's values, and your thoughts on what makes it great.
      Answer question

      Question 2

      Why do you want to work at GitLab?
      Answer question

      Question 3

      How do you deal with an unhappy client that is dissatisfied with the service they have received?
      Answer question
      4

      Application

      I applied online. The process took 2 months. I interviewed at GitLab

      Interview

      It was a bit harsh, I passed the technical interview. I was able to solve all the issues but then got a one word regurgitated message from a recruiter telling me I didnt pass that stage.

      Interview questions [1]

      Question 1

      Troubleshooting different Linux logs in a GitLab failed instance
      Answer question

      Support Engineer Interview

      8 Dec 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at GitLab

      Interview

      It was great. The process had multiple stages and took a while, as they are genuinely focused on finding the best talent that truly matches their unique team atmosphere and culture.

      Interview questions [1]

      Question 1

      Explain what is GitLab in your own words?
      Answer question

      Support Engineer Interview

      12 Jun 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GitLab

      Interview

      It started with a fair first assessment, followed by a recruiter call, and concluded with a technical interview that involved troubleshooting scenarios. The interviewers for this round are team members.

      Interview questions [1]

      Question 1

      Debug why a gitlab server fails
      Answer question
      2