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      Account Support Specialist Interview

      19 May 2017
      Anonymous interview candidate
      Remote, OR
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at GitHub (Remote, OR) in Apr 2017

      Interview

      Overall I found the interview process to be impersonal with long delays between steps. In my experience, it's strange to not speak to a recruiter initially. How do I know if I am interested in the role, company, benefits, salary with a simple conversation? As a matter of fact, outside of email, I am not sure there is a recruiter at all. (More about this at the end). The actual interviews were great during the interviews. Warm & friendly with challenging questions. I could see myself working with them. It's the delays of communication between the interviews and actually hearing anything that is unacceptable in my opinion. First, GitHub asks to complete a fairly straightforward questionnaire. After you complete, you'll receive an email from the "recruiter" saying it will take two weeks to review. To me, it seems excessive and fairly one-sided to ask someone to wait for two weeks. Second and the most rude/impersonal part, after investing a lot of time, I received an email declining me. Overall I am fine with the rejection. That said, it's ironic that the customer support organization doesn't think about experience.

      Interview questions [1]

      Question 1

      They ask you to answer support tickets.
      Answer question
      6
      avatar
      GitHub response
      9y
      Thank you for your feedback on the process. We work hard to ensure that every candidate has a positive experience when they interview with GitHub, and it looks as though we fell short of this during your time with us. We are working on ways to improve our process based on your feedback and will continue to make the experience better moving forward.