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      Gild

      Acquired by Citadel

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      Customer Support Manager Interview

      4 Jun 2015
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Gild (San Francisco, CA) in Oct 2014

      Interview

      First a telephone screen by the recruiter, then a telephone interview with the hiring manager. The telephone interview included questions about my work experience, and questions to gauge cultural fit and salary requirements. The 4 hour panel interview was in their office with people from various departments that I would be interacting with. Each person met with me for about 30 minutes. Questions ranged from friendly just get to know you, to more in-depth such as "How do you handle XYZ type of problem?" and "Describe your process for ABC?". Although it was obvious that everyone was extremely busy, everyone was also welcoming and friendly. They were always checking if I was comfortable or needed anything. Overall a positive experience.

      Interview questions [2]

      Question 1

      Describe your dream job.
      1 Answer

      Question 2

      How do you measure the performance of the support team and what steps do you take to improve their performance.
      1 Answer