Genworth Customer Service Representative (CSR) interview questions
based on 14 ratings - Updated 23 Apr 2024
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
78%
Applied online
Applied online
11%
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Recruiter
11%
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Genworth interviews FAQs
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Genworth overall takes an average of 30 days.
Common stages of the interview process at Genworth as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Group panel interview: 50%
Background check: 50%
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the interview was straight forward and I got a really good sense of what it would be like, The company is great and I loved the cafeteria options. They really know how to take care of their folks
Easy interview on Hirevue. Two hirevues and I was hired. I spoke with the hiring manager and two interviewers. Coordination was fasy and efficient and they got me in fast.
I applied online. The process took 3 weeks. I interviewed at Genworth (Lynchburg, VA) in Dec 2023
Interview
Hirevue behavioral based questionnaire and then wait for decision on the next potential steps for the hiring process . Currently still awaiting will update the website once I have more information on this
Interview questions [1]
Question 1
Describe your previous or current work experiences in customer service, claims